Testimonials & Reviews

I’m always generally pleased with our visits as we usually don’t wait too long. Most recently we have experienced billing issues. Last 3 visits we are surprised to learn a balance still remains on our account. We were under the impression it was paid off at last visit only to learn it wasn’t. I would only know about a balance if something was mailed or disclosed on the Athena website, but nothing. I’m told I can’t dispute the $ and keep my appt. So I paid. Asked for something showing a zero balance but got a simple receipt showing what the recent pymt applies to. These charges are said to be from 4/2019 and 2/2020 and reason for charge is “other.” $8.35 here and another $19.45 and codes are attached that I can’t decipher etc. I can’t recall every appt with two kids etc but I would expect to know what these random “other” charges are that I’m never advised about until I’m trying to step foot into an exam room. I’ve told them many times that I never got any invoice in the mail etc but I’m sure to them I’m a liar. So I’m curious if any other parent has had similar issues with their billing dept. $ is tight for many families right now.